Once your order has been placed, our shipping specialist team will carefully pack your jewelry ready to be shipped out in 1-2 business days. Below is a chart of the estimated delivery time. If your order has not arrived in the estimated delivery time, please contact us at firstname.lastname@example.org or go to Order Status (click here) to get the latest update on your shipping status.
Duties and Fees
Your order may be subject to VAT, import duties and/or taxes, due to the complexity of international laws we do not include those fees in orders. You are responsible for any local customs and duties on your order. We are required by law to disclose the full value of the package contents and cannot alter this value.
** Please note due to certain countries' shipping and importing regulations, DHL Express may be substituted by USPS Priority Mail.
At ShopApes, your jewelry is handcrafted with high quality materials from Agate semi-precious stones to 925 sterling silver. We want your jewelry to last as long as possible so here are some tips to care for your jewelry.
This is the most important part to keep your jewelry lasting as long as possible. If your jewelry is too small, the elastic strings (if applicable) will be in a prolonged stretched state and will wear out faster. Plus it won't feel very comfortable. It is always recommended to wear a bracelet that is slightly looser rather than tighter. To find out the best size for you, check out the Size Chart tab.
While our elastic bracelets are made with the highest quality stretch strings quadruple layered to add durability to the bracelet, they will loosen over time with repeated wear. Preventing it from being in a prolonged stretched state will help it last longer.
Each gemstone is unique and brings a different energy when adorned. Each gemstone is rated according to their density, but they are still prone to damage. To ensure minimal damage, avoid bumping or dropping them onto hard surfaces.
The metals we use in our jewelry range from plated karat gold and silver to 24k gold and 925 sterling silver. All plated pieces will have wear and fade with the biggest factors such as moisture, humidity, rubbing, and improper cleaning. To ensure it maintains the same look as from when you got it, use a very soft cloth to wipe off any moisture, debris and oil from your jewelry.
A soft cloth should be used to wipe your gemstones and metals. Do not wash your jewelry as chemicals will eat into your jewelry. It is not recommended to wear your jewelry while showering, bathing, or swimming.
We recommend storing your jewelry individually separate from other jewelry so they will not rub against each other.