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Order Fulfillment
Once your order has been placed, our shipping specialist team will carefully pack your jewelry ready to be shipped out in 1-2 business days. Below is a chart of the estimated delivery time. If your order has not arrived in the estimated delivery time, please contact us at support@shopapes.com to get the latest update on your shipping status.
*The cut-off time for DHL Express 1 Business Day delivery is 1pm PST. Packages may be shipped from either USA or Canada depending on which facility can prepare your order sooner.
**The cut-off time for Canada Express 2 Business Days is 1pm PST. Packages may be shipped from either USA or Canada depending on which facility can prepare your order sooner.
Duties and Fees
Your order may be subject to VAT, import duties and/or taxes, due to the complexity of international laws we do not include those fees in orders. You are responsible for any local customs and duties on your order. We are required by law to disclose the full value of the package contents and cannot alter this value.
* We are not responsible for any missing packages from incorrect addresses or are marked as delivered. Please make sure there are no errors in your shipping address. For extra security, it is recommended to opt in for signature confirmation to ensure the package is handed to you directly.
** Please note due to certain countries' shipping and importing regulations, DHL Express may be substituted by USPS Priority Mail.
